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NNSO badgeInmate Phone Services

The Newport News Sheriff’s Office (NNSO) operates a secure inmate phone system under contract with Securus Technologies, Inc. The NNSO extends telephone privileges to unrestricted inmates to help them maintain personal communications and ties by placing outgoing collect calls to friends and family in the community who have agreed to accept such calls. Each call is limited to 15 minutes in order to allow equitable use of the phone system by all inmates.

All calls are recorded and subject to monitoring due to security concerns like protecting victims and potential witnesses from harassing telephone calls, reducing opportunities for continued criminal activities from inside the jail, threats to others and escape prevention.

Available Funding Options

Securus understands the importance of variety and convenience for funding inmate telephone calls. In order to deliver the best service, Securus offers a number of payment product options so you can keep in touch with your friend or loved one.

An AdvanceConnect™ account is a friend & family-owned prepaid calling account that allows you to receive collect calls from inmates and have the charges deducted automatically from your prepaid account. Learn More…

The Traditional Collect account is our standard payment product and is a convenient way to accept and pay for calls received from your loved one. Call charges appear on your phone bill. Learn More…

A Direct Bill account allows you to receive collect calls from inmates and have the charges billed directly to you each month from Securus Correctional Billing Services. This account is a good option if the inmate is incarcerated for longer than two years or if you are an attorney, bail bondsmen, social worker or other small business or government agency. Learn More…

Inmate Debit is an inmate-owned prepaid calling account that lets inmates pay for their own phone calls. Inmate Debit through Securus allows you to add funds directly to an inmate’s calling account without having to set up your own account. Inmate Debit Funding

  1. AdvanceConnect
  2. Traditional Collect
  3. Direct Bill
  4. Inmate Debit

Three-Way Calling Notice

NNSO utilizes a 3-way prevention system to detect and terminate all potential 3-way calls. Understanding what causes a 3-way call termination can help prevent 3-way call interruption.

To prevent 3-way interruption or disconnects and to ensure enjoyable phone conversations, please follow these practices:

  • Don’t transfer or put the call on hold
  • Don’t use or answer call waiting
  • Don’t move out of range of your cordless phone (static)
  • Don’t use a speaker phone or amplified phone
  • Don’t yell into the phone
  • Don’t cover mouthpiece to mute phone
  • Don’t press extra numbers on the touch-tone keypad
  • Don’t stop your conversation for any length of time
  • Don’t try to make any kind of a 3-way call

Customer Service

If you are having trouble receiving calls from an inmate, would like to block/unblock your phone or if you have billing issues, contact Securus through our toll-free number 1-800-844-6591 or www.securustech.net. Securus is available 24 hours a day, seven days a week.

If you have other questions, please visit the Securus Customer Care page. There you can:

  • Search FAQs for answers to your questions
  • Submit a question
  • Chat live with a Securus support team member

To learn more about Inmate Phone Services. please download Friends & Family Telephone Service Guide.