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Message from Sheriff Gabe Morgan:

All members of the NNSO are expected to perform professional, quality, customer-focused service to those we encounter daily during the performance of our duties.  However, there may be times when you have a particularly memorable moment because the service you received went “above and beyond” your expectations.  Please share that experience with us.  We forward commendations to the employee’s chain of command so that both the employee and supervisor are notified. The commendation is placed in their personnel record.

Compliment an employee

The Newport News Sheriff's Office is committed to providing the highest quality of service. To be responsive to the needs of the community, we need your input. Constructive comments about our service, good or bad, will help us to improve our services and achieve our goals.

There is no greater form of recognition a deputy or employee can receive than a compliment from those they have assisted. A few words of thanks mean a great deal.  When you submit a letter of appreciation, the employee and his/her chain of command, including Sheriff Gabe Morgan, are made aware of the outstanding performance. A copy of the letter is also placed in the employee's personnel file.

If you want to acknowledge a deputy or an employee who protects our community's values, follow the instructions below.

  1. Come into the Sheriff's Office and ask to speak to a supervisor;
  2. Download the Commendation Form by clicking the button at the top of this column, then fill it out detailing your compliment and mail it to:
Newport News Sheriff's Office
Attn: Chief Deputy
224 26th Street
Newport News, VA 23607
– Or –
E-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you do not wish to speak to anyone, fill out the online Commendation Form. Provide as many details as possible when complimenting or praising an employee.

Please accept our sincere gratitude for sharing your positive experience with us!

File a complaint

One of the goals of the Newport News Sheriff’s Office is to provide you, the citizens and visitors, with the highest level of professional law enforcement service. We take complaints from citizens very seriously and investigate all allegations of employee misconduct and alleged violations of policy, procedure or law.

The NNSO Internal Affairs is responsible for receiving, processing and investigating non-criminal complaints lodged by citizens against our employees. Criminal complaints are handled by the Criminal Investigations Unit. To ensure the public’s trust and maintain the integrity of the Sheriff’s Office, all complaints are handled timely and objectively.

Complaints can be filed in two ways:

  1. You may come into the Sheriff’s Office and ask to speak to a supervisor;
  2. You may download the Complaint Form by clicking the button at the top of this column, then fill it out detailing your concern and mail it to:
Newport News Sheriff’s Office
Attn.: Professional Standards Bureau
224 26th Street
Newport News, VA 23607
– Or –
E-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.


Anonymous Complaints

Anonymous complaints will be accepted; however, the Sheriff’s Office may be limited in its options for investigating and/or resolving them because of the unique challenges they present.

For instance, there is no way to assess the author’s accuracy and we have no ability to obtain additional information if the complaint is unclear or confusing.

Be assured that anonymous complaints will be investigated to the best of our ability.

Compliment an employee
File a complaint